Frequently Asked Questions

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.General is Hawaii’s new online Fine Art Marketplace. Its leading vision is to bring more awareness to the Hawaii art community, specifically visual fine arts including paintings, drawings, sculpture, and fine art photography. provides a community-enabled, state-wide fine arts calendar to help promote public awareness of art events, assist events organizers to reach larger audiences, and offers an e-commerce platform to help artists support their livelihood. also provides a comprehensive Hawaii Artist directory including most professional fine artists in the State. And finally, represents many of Hawaii’s finest artists and offers high quality, curated art for sale.
Category: .General

Artist Directory

We are happy revise and correct any artist directory information.  Just send us an email to [email protected] with a description of the desired change, and also your relationship to the artist (self, business manager, etc).  If you would like to remove your artist listing in the directory, please provide the reason for requesting removal (if you are not the artist, please make sure to describe your authority to act on behalf of the artist).

Category: Artist Directory

We welcome all Hawaii artists who are “professional” (selling their art commercially), as seen in the current Hawaii Artists directory. If you meet this criteria, then please send us an email to [email protected] with the following information, and we will review your request:  Name, Web site, Facebook, Instagram, Pinterest, email, phone, address (optional).

Category: Artist Directory

Yes, we will consider “Fine Art” photographers as members of the Hawaii Artists Directory.  Note that is NOT a stock photo service, and we do not promote documentary, scenic or journalistic photography.  Instead, we look for true “Fine Art Photography”, which is defined as images created with the vision of the photographer, ie, the photographer is expressing an idea, a message, or an emotion above and beyond the scene, and has a clear artistic intent.  Simply taking a high quality photo of a beautiful moment or location does not qualify. You must clearly add creative input on top of any natural beauty to make a statement.

Category: Artist Directory


Yes, absolutely!  Once you sign in (you MUST be a registered user), go to your My Events page.  Then click “ADD NEW” to start creating a new Event.  Then go to the “EVENT DATE & TIME” section, and press “SCHEDULE MULTIPLE EVENTS” and define your recurring Event rules.

Category: Calendar

If you are the registered user that added the Event, you can log in and then go to your list of events at My Events, and remove the event. If you are not the registered user who originally added the event, then email [email protected] with an explanation of the problem, how you would like to see it corrected, and your relationship to the event.

Category: Calendar

If you are the registered user that added the event, you can log in and then go to your list of events, and edit the event.

If you are not the registered user who added the event, then email [email protected] with an explanation of the problem, how you would like to see it corrected, and your relationship to the event.

Category: Calendar
Tag: Calendar

First, register as a user (you MUST be registered in order to add Events). Then go to your My Events page, and click the “ADD NEW” button to create a new Event.  All new Events will be reviewed before publishing, so please allow lead time before the start of your Event.

Category: Calendar


Yes we have a great art financing program available for fine art purchases by qualified buyers up to $100,000 USD.  Please see further details at our art financing program page.

Category: Financing


First, we start with wood molding, which we hand cut precisely to fit your new painting or print. The wooden pieces are joined together, UV resistant acrylic is cut to size, your print is archivally mounted and then we include all the necessary hanging hardware for you.

Category: Frames

UV resistant acrylic is a type of plexiglass that filters out harmful UV (ultraviolet) rays. These rays will fade inks and paint over time, so it’s very important to use UV-resistant acrylics, as well as keep art out of direct sunlight.  We include UV-resistant acrylic in every order we frame.

Category: Frames

All our frames come with all necessary hardware and wire, so all you need is a screwdriver, hammer and an open wall!

Category: Frames

All our frames are custom made by hand here in Hawaii. Most orders with frames take 2-3 weeks until shipping.

Category: Frames


We welcome the general public, along with artists, wholesale/retail people, influencers and all others interested in Hawaii art.  Please fill out the email newsletter form at the bottom of this page to stay in touch with us for upcoming art events, new artists, and the latest contemporary Hawaii art.

Category: Registration


We’d love to have your destination added to our various community resources listings (Artsy Destinations, Associations & Non-Profits, Artist Directory, Resources). Please email us at [email protected] the name of your entity, web site, and attach a logo file. We’ll review and add it if appropriate.

Category: Resources


How to report art damaged during shipping.

Although we strive to pack all artwork professionally to protect against damage during shipping, accidents happen. If your art arrives with any damage, you need to report it as follows:

  • Take detailed photos of the exterior box/packaging as well as damaged artwork
  • Email photos and your name and order # to:  [email protected]
  • We will review the photos and reply to you with further instructions.
  • Any claims for damages without supporting photos cannot be honored, we need proof of damage in order to file claims with our shippers.
  • Upon approval of a damage claim, we will provide replacement art or a refund, at our discretion.
Category: Shipping

Yes we ship to most countries around the world.  If you would like to know the cost in advance of ordering, simply add the product to your cart and then go to Checkout to enter your address and estimate shipping.  Note that any customs and duty fees charged are not included in the purchase price and are the responsibility of the recipient.

Category: Shipping

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